Return and Refund Policy

Overview of Conditions:

• Return Eligibility Period: 30 days starting from the date your order is delivered
• Restocking Charges: Not applied
• Refund Processing Time: Up to 7 days after approval
• Return Shipping: Covered by the customer

Eligibility Timeframe
Items can be sent back within 30 days of delivery. To start a return, please contact us at support@carsbyeli.com before sending anything back. Products must be unused, in their original packaging, and include all original tags. Requests submitted after the 30-day period cannot be accepted.

How Returns Are Handled

• Contact us first: Email support@carsbyeli.com with your order number and reason for return. Returns sent without approval will not be processed.
• Approval instructions: Once your request is reviewed and accepted, we will provide return instructions.
• Packaging: Please ensure the item is securely packed to avoid any damage during transit.
• Shipping cost: The customer is responsible for return postage fees.

Refund Handling
After the returned item is received and checked, we will confirm approval and issue a refund to the original payment method. Refunds are generally completed within a period of up to 7 days. No additional handling or restocking fees are applied.

Exchanges
If you would like to replace an item with another, simply reach out to support@carsbyeli.com with your request. We will guide you through the available options and next steps.

Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@carsbyeli.com. Once an order has entered processing or fulfillment stages, cancellation may no longer be possible.

Damaged or Wrong Items
If your order arrives damaged or you receive the wrong product, please notify us immediately. Include clear photos of the issue and send them to support@carsbyeli.com. We will review the case and arrange a replacement or suitable resolution as quickly as possible.

For additional details regarding policies and conditions, please refer to our Terms of Service.